Resource Management – Getting Right Talent at Right Place!

Every organization has a unique requirement of skills and talent which suit their business processes, plan and culture. And with the growing trend of outsourcing, work has become project based, talent is now geographically dispersed; resources work from different locations and time zones. Managing these resources can be a pain as well as critical at […]

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Retail Outlook – 2013

Know your customers to know your business! That’s Easier said than done. But one thing is certain in today’s dynamically changing Retail industry that the traditional monolith business models and segments can no longer be taken for granted. Technology has empowered the customers and opened up the retails industry beyond any time, place or manner […]

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Outsourcing Content Services

Outsourcing is driven by the content you share with your existing clients or future prospects to get more business. In an industry where the leaders are creating a content driven market space through the likes of blogs, online posts or maybe interviews. Even they are tampered sometimes so that they put their desired message across […]

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How to manage small Outsourcing Projects

Outsourcing and Project management go hand-in-hand, however project management often involves a lot of paperwork and operating cost and as a reason many people try to avoid it for small outsourced projects. It’s mostly assumed that small outsourced project doesn’t demand the same management procedures that a large outsourced project does. And in some sense, […]

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ITO vs. Customer

The age old norm – outsourcing refers to reducing costs continues. But if initially outsourcing is costing more than doing the job in-house then it would not worth the effort. There are scenarios where the outsourcing engagement sometimes ends up costing more than what it was initially worth resulting in contract cancellation. So the question […]

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Retail Mobility

In today’s fact paced world, the use of mobile technology has grown tremendously which plays a crucial role in an organization’s business strategy and also in an individual’s life. This use of technology has been very well incorporated in the retail industry. Consumers these days always demand everything on the go – like texting, surfing […]

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Invoice Reconciliation – pay for what you get!

An order is placed, invoice comes in and payment is made – as simple as that! However, this simple looking transaction isn’t always so easy. One of the main stresses a financial team faces comes from reconciling supplier invoices with purchase orders, SOWs, timesheet reports, etc. There are several reasons why this process can become […]

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Aligning SLAs to Outsourcing Contracts

The intent of a service level agreement (SLA) is to measure the provider’s overall performance by virtue of brief, definite metrics with targeted levels of performance that are easily understandable by the client community and are simple to validate from a client’s perspective. As the outsourcing industry has matured, providers have developed a large amount […]

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Importance of Requirements in Sourcing

Requirements Gathering is one of the most essential part of any project and project management. Clearly understanding what is required by a project to deliver is critical to its success. This may seem to be obvious and trivial, but is often most ignored area in any IT project. It is also one of the most […]

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