Blog Post Title

What goes into a blog post? Helpful, industry-specific content that: 1) gives readers a useful takeaway, and 2) shows you’re an industry expert. Use your company’s blog posts to opine on current industry topics, humanize your company, and show how your products and services can help people.

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ITO vs. Customer

The age old norm – outsourcing refers to reducing costs continues. But if initially outsourcing is costing more than doing the job in-house then it would not worth the effort. There are scenarios where the outsourcing engagement sometimes ends up costing more than what it was initially worth resulting in contract cancellation. So the question […]

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Retail Mobility

In today’s fact paced world, the use of mobile technology has grown tremendously which plays a crucial role in an organization’s business strategy and also in an individual’s life. This use of technology has been very well incorporated in the retail industry. Consumers these days always demand everything on the go – like texting, surfing […]

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Outsourcing Models

Outsourcing Models There are several types of technology outsourcing models that are employed by CIOs. In a typical IT organization, you could see a combination of these models in operation. The different types of outsourcing models in practice are: Governance Based Model Pricing Based Model   Governance Based Model IT governance model is based on an […]

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Success Steps for Vendor Management Office

More enterprises are taking a look at establishing a vendor management office (VMO) to make IT sourcing more effective. Companies are creating IT VMOs for reasons including the rapid growth of IT spending within the business, the decentralization of technology purchasing, and increased complexity in vendor pricing and licensing. There are no hard and fast […]

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What is Near Shore

What is Near Shore?  There are many companies who go for outsourcing to meet their operational needs by outsourcing their contact center operations to onshore, offshore, or near shore locations. The decision on which type of outsourcing to choose is based on cost comparisons, proximity to their business location, and language or cultural considerations. It […]

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Homeshoring

A number of companies are turning to a new method to meet call center challenges – getting workers to handle calls from their homes. “Homeshoring” or “Homesourcing” in certain situations can boost productivity while cutting costs. This practice also can avoid a potential pitfall of sending such work overseas. Companies are turning to homeshoring in […]

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Best practice in an Outsourcing contract for buyer protection in provider’s M&A

As the outsourcing vendor landscape continues to shift through mergers and acquisitions, how can buyers build their contracts to protect what they envisage in the relationship despite a change in provider ownership? On one level, the service description in the contract or SOW or in a procedures manual documents the agreed approach. If there’s something […]

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Vendor stratification

Vendor stratification is proposed as a framework for understanding the evolution of preferred vendor programs. Vendor stratification refers to a hierarchical division of a company’s set of qualified vendors into distinct groups. We should be able to recognize important difference between the qualified vendors and use the differences to establish hierarchical rankings of the vendor. Companies […]

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