We’re experts at IT Back Office but we call it…
IT Business Management

We help customers eliminate administrative errors and inefficiencies caused by:

1. Decentralized administrative tasks
2. Lack of controls over contingent staffing and vendor administration
3. Financial and service risks due to contract exposure
4. Insufficient internal staffing to centrally perform

We standardize these processes and functions using our Best Practice “Manage IT” processes for the IT back-office. Then we perform these functions in a Business Process Outsourcing (BPO) approach.


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    Vendor Management

    Vendor Management is driving value from the relationships with key vendor partners and maximizing the performance of all vendors.  We accomplish this by:

    1. Defining and measuring critical elements for both sides of the relationship
    2. Establishing governance mechanisms and processes for key vendors
    3. Continuously improving the vendor relationships through data and analysis

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    Financial Management

    Financial Management is minimizing the financial risks associated with vendor relationships.  We accomplish this by:

    1. Defining budgets and correlations between cost centers and contracts
    2. Establishing a 3-way matching process with the contract, time received, and invoice
    3. Continuously improving the accuracy of vendor payments

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    Contract Management

    Contract Management is minimizing the risks of vendor contract exposure and maximizing the controls around approvals. We accomplish this by:

    1. Defining the process and requirements for contract approval
    2. Establishing a contract repository and expiration monitoring processes and reports
    3. Continuously reducing contract risk through monitoring and reporting

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    Resource Management

    Resource Management is driving the maximum utilization and effective sourcing of contingent labor.  We accomplish this by:

    1. Defining and measuring sourcing, on-boarding, and off-boarding processes
    2. Establishing a contingent labor repository to monitor current staffing levels
    3. Continuously improving the staffing mix through metrics and recommendations