Most companies these days are adopting multi-vendor approach in outsourcing. Organizations are now looking up to lower their risks in outsourcing deals by not putting “all their eggs in one basket”. A multi vendor outsourcing approach for outsourcing services also enhances the quality of services.
However, having multiple suppliers also brings multiple risks to the organization. Organization has to deal with multiple vendors, each with different service level and service quality. To make sure these vendors deliver value to organization becomes a challenging task. Greater the number of vendors involved greater are the challenges.
The challenges of outsourcing with multi-vendor are not easy to overcome. What are these challenges which need to be faced?
Best practices to overcome these challenges –