We don’t manage vendors, we manage partner relationships

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    Governance

    RM1
    Includes:

    1. Meeting cadence & Topics
    2. Balanced Measurement
    3. Continuous Improvement & Roadmaps
    Benefits:

    1. Interactions at the strategic & Tactical levels
    2. Focus on the relationship, as well as performance
    3. Roadmap to improve service and the relationship
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    Relationship Measurement

    RM2
    Includes:

    1. Established, measurable objectives
    2. Scorecard Tool for measurement
    3. Analysis and Recommendations for improvement
    Benefits:

    1. Balanced view of the relationship and performance
    2. Tool for aggregating and drilling down into important topics
    3. Aggregation of the data from disparate sources
    4. Unbiased, 3rd party advise and road-maps for improvement
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    Relationship Roadmap

    RM3
    Includes:

    1. Action management between meetings
    2. Service Improvements
    3. Capability Improvements
    4. Process improvements
    Benefits:

    1. Plan of action for service improvement
    2. Plan for investments by vendor to improve
    3. Plan for investments by customer to improve